TO THE CUSTOMER SERVICE
We will be happy to assist you with any questions or requests. Use the following link to send us an email.
For information on shipments, returns and our policies, please visit our dedicated pages.
We look forward to hearing from you.
Delivery will be made by Medialab Srl in the following geographical areas:
Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, United Kingdom, Rumania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
The delivery takes place within the time estimated at the moment when the delivery methods are selected, and in any case within the maximum of 7 working days from the date of confirmation.
If it is not possible to make the delivery, the order will be sent to the warehouse. In such a case a notice will specify the place where the order is located and how to agree a new delivery.
If the buyer is not able to be present at the agreed delivery time, the buyer will be responsible for contacting the seller again to agree on a new delivery date.
The delivery times are expressed in working days, meaning from Monday to Friday inclusive, excluding any public holidays.
Please note that the delivery and/or shipment times of the goods will be subject to variations not attributable to Slowear or due to force majeure events, such as, but not limited to, strikes, natural disasters, situations beyond the control of the company etc. etc.
During the holiday season, shipments may be delayed or require longer times being completely beyond the control of Slowear.
Shipment to foreign countries may include payment of customs duties.
Slowear will take charge of customs duties to the United States.
US customers will be required to pay Value Added Tax (VAT) imposed by their importing country.
Customers from non-EU countries (Switzerland and Norway) will be required to pay customs duties and taxes (in addition to VAT), provided in their respective country of import.