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Customer care

Terms & Conditions

Terms and Conditions

These terms and conditions (the "General Terms and Conditions of Use") govern the use of, access to, and purchase of products from the United States section of www.slowear.com (the "Site"). Please read these General Terms and Conditions of Use carefully, together with our Privacy Policy and the General Terms and Conditions of Sale (collectively, hereinafter referred to as the "Site Policies"). You, the user, shall be referred to hereinafter interchangeably as “you” or the “User”. All Site Policies are incorporated in these General Terms and Conditions of Use by this reference and, therefore, apply to your access to, and purchase of products from, the Site. By accessing and using the Site, you agree to comply with and be bound by these General Terms and Conditions of Use including all Site Policies; if you do not agree to these General Terms and Conditions of Use or any of the Site Policies, please do not use the Site.
The site, www.slowear.com is the property of Slowear S.p.a., an Italian company with an address at Via Della Fornace 15/17 - 30034 Mira - Venice (“SLOWEAR”) and the Site is operated, under license, by DIANA USA CORP., a New York corporation having an address at 68 Greene Street, 3rd floor, New York, NY 10012 (the “Site Manager”).

We reserve the right to make changes to the Site, the Site Policies, and these General Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

1. USE OF THE SITE

1.1   You may only use the Site or purchase products on the Site for personal use and not for resale or any other commercial purpose. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our General Terms and Conditions of Sale.
1.2   Use of the Site is only permitted to persons over the age of 18.
1.3   When using the Site, you agree not to:
   1.3.1  disclose any false data or information, any data or information that is inaccurate or relates to any third party, without the express consent of such third party, and not to make any improper use of such data;
   1.3.2   upload, communicate and/or transmit any material, content, links, files or anything else that:
       1.3.2.1. may be obscene, intimidating, offensive, damaging, violent, fraudulent, confidential or illegal in nature;
       1.3.2.2. constitutes spam, pyramid or chain communications or other forms of commercial promotional or communications or advertising;
       1.3.2.3. is technically hazardous or harmful such as computer viruses, malware, codes and other instruments that may damage the computer systems of the Site Manager or of a third party;
       1.3.2.4. interferes with, interrupts, damages, violates and/or tampers with the Site and its normal functioning;
       1.3.2.5. infringes the rights of third parties, or otherwise violates the Terms and Conditions of Use, the Site Policies and/or any applicable laws.
1.4   THE SITE MANAGER RESERVES THE RIGHT, AT ANY TIME, TO INTERRUPT, SUSPEND AND/OR REVOKE THE USE OF THE SITE AT ANY TIME, IN ITS OWN DISCRETION, WITHOUT EXPLANATION. You hereby acknowledge and agree that the Site Manager shall not, under any circumstances, be held liable for any interruptions, suspensions and/or revocations of use of the Site or the placement of orders therefrom.

2. RIGHTS OF INTELLECTUAL AND INDUSTRIAL PROPERTY AND RIGHTS TO DATABASES

2.1   Any rights to the content present in or made available on the Site or related to the same, including but not limited to: text, images, photographs, music, sounds, videos, drawings, logos, graphics, layouts, source codes, software programs, designs, technical solutions and the structure utilised for the Site, databases (hereinafter the “Content”) are owned by SLOWEAR, its affiliates or its content providers (including but not limited to the Site Manager), and are protected by national and international laws on intellectual and/or industrial property rights and/or databases.
2.2   The viewing, printing or downloading of any Content from the Site grants you only a limited, nonexclusive and nontransferable license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any Content may be reproduced in any form or incorporated into any information system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). Any unauthorized use of the Site and the Content immediately terminates the license granted by SLOWEAR and/or the Site Manager. You will be solely responsible for all damages and other harm resulting from your use of the Site and the Content. Neither SLOWEAR nor the Site Manager shall be deemed liable for any use of the Site and/or the Content made by you in violation of these General Terms and Conditions of Use and/or any applicable laws and regulations.
2.3   The User may not carry out any operation that conflicts with the normal management of the Site Manager’s database and with the databases of the related owners who have direct and/or indirect commercial relations with the Site Manager or which may cause unjustified harm to them.
2.4   Within the limits of the provisions of the applicable local, state, federal and international laws on intellectual and industrial property and/or databases, the systematic extraction and/or utilization of the Content on the Site is strictly prohibited, also by means of data mining, robots or other data mining or acquisition systems. The creation and/or distribution of databases that reproduce all or any part of the Contents of the Site or the related services, is also strictly prohibited without the express written consent of the Site Manager.

3. MARKS AND DOMAIN NAMES

3.1   SLOWEAR, the Site Manager and/or their licensors, retain all right, title and interest in and to their respective trademarks, designs, text, graphics, images, video, information, logos, button icons, software, audio files and other content it uses in connection with the Site (collectively, the “Site IP”). All Site IP is the property of the Site Manager or its licensors. The compilation (meaning the collection, arrangement and assembly) of all Site IP is the exclusive property of the Site Manager and is protected by copyright, trademark, patent and other laws. Unauthorized use of the Site IP may violate these laws and/or applicable communications regulations and statutes and is strictly prohibited. You must preserve all copyright, trademarks, service mark and other proprietary notices contained in the original Site IP when making any specifically authorized thereof.
3.2   The use of the Site IP, including, but not limited to, any trademarks, service marks, domain names or logos, is strictly prohibited without the prior written consent of the Site Manager or the respective intellectual property owner in each instance. For the avoidance of doubt, such prohibition extends also to the use of any such Site IP by means of metadata (such as meta tags and keyword tags), without the prior written consent of the Site Manager or the respective intellectual property owner in each instance.

4. LINKS TO THIRD-PARTY WEBSITES

4.1   The Site may contain links to third-party websites or services that are not owned or controlled by Site Manager or SLOWEAR. When you access these third-party sites or services, you do so at your own risk. The third parties may require you to accept their own terms of use. Neither the Site Manager nor SLOWEAR is not a party to those agreements; they are solely between you and the third party.
4.2   The inclusion of a link does not imply any form of suggestion, sponsorship and/or recommendation by the Site Manager or SLOWEAR regarding the use of the linked websites, nor does it constitute any type of guarantee as to the content, services or goods offered or sold by such sites.
4.3   The Site Manager does not review, in any way, the websites linked via these links nor the information, materials or products contained on them and therefore you hereby acknowledge and agree that the Site Manager may not be held liable for the actions, services, products, content or policies on such third-party websites, including also, their processing of personal data and their terms of sale.
4.4   We therefore suggest that you carefully read the terms of use, conditions of sale, privacy policies and any other legal information on websites other than the Site.

5. LINKS TO THE SITE

5.1   Hypertext links may be activated to the Site only with the prior written authorization of the Site Manager. For this purpose, the Site Manager should be contacted at the following email address: support@slowear.com.
5.2   The Site Manager may, at any time, object to the activation of links to the Site, for any or no reason, including the requester’s previous use of unfair business practices or practices that do not conform to industry standards, or any unfair competition or acts that may have damaged (or threatened to damage) the Site Manager’s reputation.
5.3   Links such as deep links or deep frames may not be activated to the Site without the specific prior written consent of the Site Manager.

6. USE OF PERSONAL ACCOUNT

6.1   You must provide correct, complete details when registering your personal account and shall promptly inform the Site Manager of any changes to the details supplied.
6.2   Users with personal accounts on the Site shall treat their login credentials in the strictest confidence and shall monitor the regular operation of their accounts, immediately reporting any use or attempted use of their account by an unauthorized third party.
6.3   You agree that you are the only person responsible for any action taken on your account and for any harmful consequences or prejudice that may be caused to the Site Manager or to a third party following the use of your personal account in breach of these General Terms and Conditions of Use, of the other legal provisions on the Site and/or of the applicable provisions of law, and for the loss or theft of your login credentials.
6.4   The Site Manager may, at any time, suspend, modify or cancel the personal account of any User who violates the General Terms and Conditions of Use, the other Site Policies, or the applicable law. Such suspension, modification or cancellation shall be in the sole discretion of the Site Manager, without need for explanation. You hereby acknowledge and agree that the Site Manager shall not under any circumstances be held liable for any suspensions, modifications or deletions of your personal account.

7. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY AND INDEMNITY.

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THIS SITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. SITE MANAGER DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE MANAGER DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH SITE MANAGER ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS SITE. YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER SITE MANAGER NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE. SITE MANAGER IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS SITE MANAGER, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS OF USE. CERTAIN PROVISIONS OF THE FOREGOING PARAGRAPH MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW.

8. PRIVACY AND DATA HANDLING

To learn more about how we process and use your personal data, please see our Privacy Policy.
You may be prompted to read and consent to additional policies regarding your personal data when you elect to use additional services on the Site, such as, for example, subscribing to our Newsletter.

9. GENERAL PROVISIONS

9.1   The Site Manager has taken every precaution to prevent the publication on the Site of any content that may describe or represent any scene or situation of physical or psychological violence or is such that, in the Users’ view, it may be considered harmful to civilized beliefs, human rights or dignity in any form or expression. In any case the Site Manager provides no warranty about the propriety or lawfulness of the content of the Site or that such content is appropriate or lawful in any other country apart from the United States. However, if the content is considered to be illegal or unacceptable in any of other countries, access to the Site is not recommended and if you decide to access it anyway, your use of the Site shall be your exclusive, personal responsibility, without any liability to the Site Manager.
9.2   Without affecting the content of the legal information on the Site and the provisions of laws in force, the Site Manager may – at any time, without any obligation to give notice – amend any of the information, content or other elements of the Site.
9.3   If the Site Manager, SLOWEAR and/or any third parties with whom such parties have direct or indirect commercial relations in connection with the Site, delays or fails to exercise any of their rights according to the General Terms and Conditions of Use, the other Site Policies or the provisions of laws in force, this shall not constitute any waiver of the enforcement of such rights in relation to acts carried out now or in the future.

10. GOVERNING LAW AND BINDING ARBITRATION

10.1   By accessing or using the Site, you agree that the laws of the State of New York, without regard to its conflict of laws rules, will govern these General Terms and Conditions of Use and any dispute of any sort that might arise between you and the Site Manager and/or SLOWEAR.
10.2   Any dispute or claim arising out of or relating to these General Terms & Conditions of Use, shall be settled by arbitration administered by the American Arbitration Association in accordance with its then-current Arbitration Rules, unless otherwise required by law. Arbitration, including threshold questions of arbitrability of the dispute, will be handled by a sole arbitrator in the English language, in accordance with those rules and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Any arbitration under these General Terms and Conditions of Use will take place on an individual basis — class arbitrations and class actions are not permitted. You understand that by agreeing to the General Terms and Conditions of Use, you and the Site Manager are each waiving the right to trial by jury or to participate in a class action or class arbitration.
10.3   We each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, representative or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other. In addition, we both agree that we each may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
10.4   THIS SECTION 10 LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

11. AMENDMENTS TO THE TERMS AND CONDITIONS OF USE

11.1   The Site Manager may amend all or part of these General Terms and Conditions of Use, also in consideration of any changes in the law and/or changes to its own commercial policies. Any changes shall be communicated to the Users on this page of the Site, and shall be binding as soon as they are published on the Site.
11.2   The User shall be bound by the Terms and Conditions of Use in force at the time on which they use the Site.

12. CUSTOMER SERVICE

12.1   For assistance with the products sold on the Site, or for more information, suggestions, complaints and/or any other requests, the Customer may contact the Site Manager’s customer service department at any time using the Contact form or using the following contact details:

  • by e-mail: support@slowear.com;
  • by mail: DIANA USA CORP., 68 Greene Street, 3rd floor, New York, NY 10012

 

GENERAL TERMS AND CONDITIONS OF SALE

The following General Terms and Conditions of Sale govern the sale of goods by DIANA USA CORP. to you through the US section of www.slowear.com ("Site"). The Site is only available for purchases made and delivered within the United States. Your use of the Site to purchase goods indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.

The goods bought on the Site (the “Products”) are sold directly by DIANA USA CORP., a New York corporation having an address at 68 Greene Street, 3rd floor, New York,NY 10012 (the “Seller” or “we”) with the authorization of Slowear S.p.a., an Italian company with an address at Via della Fornace 15-17, 30034 Mira (VE) and its US subsidiary, SLOWEAR NY LTD., a New York corporation having an address at 110 Greene Street, New York, NY 10012.

You, the customer, shall be referred to hereinafter interchangeably as “you” or the “Customer”.

The Seller reserves the right not to fulfil any orders from non-consumers and/or from persons under the age of 18, or from any country other than the United States, or that otherwise do not conform to our Site Policies.

These General Terms and Conditions of Sale do not govern the sale of goods or the provision of services by parties other than the Seller, even if such parties or services are accessible via the Site through links, banners or other forms of connection. It is the Customer’s responsibility to check the conditions of sale before submitting an order or buying goods and services from parties other than the Seller. The Seller shall not therefore be held liable for the sale of any goods and/or the provision of any services by third parties and/or for the formation of agreements between the Customer and such third parties.

1. PLACING YOUR ORDER; ORDER CONFIRMATION

You may register on the Site to use a personal account or checkout as a guest. Please carefully review the items in your cart before placing your order. All orders are subject to email confirmation by Seller. Please note that the products displayed on the Site may be out-of-stock or discontinued, and availability is not guaranteed.

2. CHARACTERISTICS OF THE PRODUCTS

2.1.   The only Products offered for sale on the Site are original products from SLOWEAR or its affiliates and/or its licensors, including but not limited to: Slowear, Officina Slowear, Glanshirt, Montedoro, Zanone and Incotex. All sales of the Products are made with the authorization of SLOWEAR and the authorization of the partner brands.
2.2.   The main characteristics of the Products are displayed on the Site, on each Product page. Please note that, while we do our best to accurately display the colors of the Products, the actual color may differ from what you see, due to variability of different web browsers and/or monitors.
2.3.   Each Product sold on the Site is sold along with an identification tag which forms an integral part of the Product.

3. PRICES AND PAYMENTS

3.1.   The prices of the Products indicated on the Site are stated in US Dollars. The Product prices do not include sales tax or the shipping and delivery costs, each of which shall be clearly indicated in the checkout process.
3.2.   The prices of the Products may be subject to change. You should confirm the final sale price before submitting your order.
3.3.   If payment is made by credit card, the payment details (such as the debit/credit card number or date of expiration) will be sent using an encrypted protocol to the bank or payment services provider, to avoid the possibility of any third party accessing such data. This information will never be used by the Seller except to complete the purchase process for which it was provided, to issue a refund if applicable, or if use of the data is necessary in order to prevent fraud or report to the police any fraud on the Site.

4. DELIVERY OF THE PRODUCTS

4.1.   Products ordered on the Site will be delivered using the shipping method chosen by the User during the checkout process. The costs, terms and conditions for delivery of the Products are indicated on the “Delivery” page, and on each order form. They constitute an integral part of the Terms and Conditions of Sale.
4.2.   The estimated delivery timeframe of the Products indicated on the Site refers to business days, with the express exclusion of weekends, holidays and other non-business days.
4.3.   Orders placed from a section of the Site relating to a country other than the United States, or to an address that is not accepted by the Seller’s couriers (such as PO boxes or “Hold Mail” addresses), will not be accepted.

5. RETURNS AND REFUNDS

5.1.   If, for any reason, you are not satisfied with your order, you may return any unused products purchased from the Site within thirty (30) days from the date of delivery.
5.2.   Before sending any products back to us, please give notice of your return using the Return form on the Site. To do this, you must access the section of the Site relating to the order, complete the return form and submit it electronically to the Seller.
5.3.   Products that are returned as set forth herein must:

  • be unworn, unwashed and in the same condition in which they were received;
  • have the Identification tag attached;
  • be returned complete with all accessories; and
  • be sent in the original packaging.

5.4.  Returns cannot be accepted in cases where:

  • Products have been made to measure or customized;
  • Products are sealed for hygiene and health reasons (as may be the case with swimwear and undergarments); or
  • Products are otherwise designated as not eligible for return.

5.5.  Returned products cannot be exchanged directly with other products; to buy a new Product, you must place a new order.
5.6.  Returned products must be returned to the seller, within 14 days from the date of submission of the Return form. Returns should be sent together with the Return Form to: 

DIANA USA CORP.
c/o Fashion Distribution Services
34 Englehard Avenue
Avenel, NJ 07001

5.7.  You, the customer, must pay the direct shipping costs of returning any products purchased from the Site.
5.8.  Upon receipt your Return, the Seller will carry out necessary checks regarding the conformity of the Return and the compliance with the terms and conditions of this Article 5. If approved, the Seller will send you, by email, confirmation of acceptance of the returned Products and will then refund you the cost of such Returned Products, including sales tax and the delivery costs. The Seller is not required to reimburse any supplementary delivery charges, if the Customer expressly chose a delivery type other than the least expensive delivery rate offered.
5.9. Your refund will be issued to the initial payment method used to purchase the Products, unless expressly agreed otherwise with the Seller. If the recipient of the Products indicated on the order form does not correspond to the person who paid for them, the reimbursement will be completed by the Seller to the person who made the payment, unless agreed otherwise.
5.10.  If your Return does not comply with our Return policy and the terms set forth in this Article 5, you shall not be entitled to a refund of any sums already paid to the Seller; however, you may, at your own expense, re-obtain the Products in the condition in which they were returned to the Seller.

6. DISCLAIMERS AND LIMITATIONS OF LIABILITY

SELLER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE WWW.SLOWEAR.COM SITE NOR AS TO THE PRODUCTS OR MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE SELLER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE PRODUCTS CONTAINED ON OUR ORDER CONFIRMATION. THE SELLER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE PRODUCTS OR USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

7. PRIVACY

To learn more about how we process and use your personal data, please see our Privacy Policy, below.

8. GOVERNING LAW AND RESOLUTION OF DISPUTES

8.1.   By using the Site to purchase Products, you agree that the laws of the State of New York, without regard to its conflict of laws rules, will govern these General Terms and Conditions of Sale and any dispute of any sort that might arise between you and the Site Manager.
8.2.   Any dispute or claim arising out of or relating to these General Terms & Conditions of Sale, shall be settled by arbitration administered by the American Arbitration Association in accordance with its then-current Arbitration Rules, unless otherwise required by law. Arbitration, including threshold questions of arbitrability of the dispute, will be handled by a sole arbitrator in the English language, in accordance with those rules and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Any arbitration under these General Terms and Conditions of Sale will take place on an individual basis — class arbitrations and class actions are not permitted. You understand that by agreeing to the General Terms and Conditions of Sale, you and the Site Manager are each waiving the right to trial by jury or to participate in a class action or class arbitration.
8.3.   We each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, representative or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other. In addition, we both agree that we each may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
8.4.   THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

9. AMENDMENTS TO TERMS AND CONDITIONS OF SALE

9.1.   These Terms and Conditions of Sale may be amended by the Seller at any time, to reflect changes in the law or changes in the Sellers practices. The new Terms and Conditions of Sale will be effective from the date of publication on the Site. Customers are therefore asked to visit the Site regularly and to read the latest version of the Terms and Conditions before making any purchase.
9.2.   The Terms and Conditions of Sale applicable to each contract made by the Customer on the Site are those in force on the date on which the purchase order is sent.

10. CUSTOMER SERVICE

For assistance with the Products, or for more information, suggestions, complaints and/or any other requests, the Customer may contact the Seller’s customer service department at any time using the Contact form on the Site or using the following contact details:

  • by e-mail: support@slowear.com
  • by post: DIANA USA CORP., 68 Greene Street, 3rd floor, New York, NY 10012.

 

PRIVACY POLICY

Your privacy and the security of your personal data are important to us. Below you will find the key information on the collection and processing of your personal data in relation to your use of the US portion of the www.slowear.com website (the “Site”).

SLOWEAR S.P.A., (hereinafter referred to as the "Company") makes this statement for the purpose of informing you about the purposes and methods of personal data processing that you may communicate while browsing this Site.

It should be noted that this policy refers only to the Site and not to websites of third parties, which may be reached by you through links on the Site.

CATEGORIES OF PERSONAL DATA PROCESSED

Navigation data
During their normal operation, computer systems and software procedures used to operate this website acquire some personal data, the transmission of which is implicit in the use of internet communication protocols. This information is not collected with the intent of associating it with identified users but, by its nature, it may lead to the identification of users through processing and association with data held by third parties. This category of data includes IP addresses or domain names of computers used by persons who connect to the website, the URI (Uniform Resource Identifier) of requested resources, the time of request, the method used to submit the request to the server, the size of the file received in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc.) and other parameters regarding the user's operating system and computer environment. These data are used only to obtain anonymous statistical information about the use of the Website and to check that it functions correctly; they are deleted immediately after processing.
Data provided voluntarily by the user
The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this Website entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information is also reported or displayed in the sections of the Website prepared for particular services on request and submitted, if necessary, for the consent of the interested party.
Cookies
For any information regarding the use of cookies by the Site, please access the appropriate information by clicking here.

PURPOSE AND LEGAL BASIS OF THE PROCESSING, NATURE OF THE PROVISION OF DATA AND CONSEQUENCES IN CASE OF REFUSAL

The Company will process your data to facilitate navigation and to provide the services you may request through the forms specifically presented on the Site for this purpose. Apart from the functions related to navigation data and technical cookies, for the purposes set out in the respective disclosures, you are free to submit personal details to sections of the Site dedicated to particular services you may request, failure to provide such details may make it impossible to obtain the requested service.

DURATION OF DATA RETENTION

Personal data collected through the use of the Website are processed for the time strictly necessary to achieve the purposes for which they were collected and, once completed, for the times established by the applicable regulations.
For more details, refer to the disclosures provided for particular services.

SCOPE OF THE DISCLOSURE OF PERSONAL DATA AND RECIPIENT CATEGORIES

All data collected and processed may be provided, exclusively for the previously indicated purposes, to internal figures authorized to process personal data in the performance of their respective duties, as well as to external subjects who may require access to such data. These recipients, in situations where they may be required to process personal data on behalf of our Company, will be designated as data controllers, under the terms of a specific contract or other legal document.
For more details, refer to the disclosures provided for particular services.

DATA TRANSFER TO A THIRD COUNTRY AND/OR INTERNATIONAL ORGANISATION

Your personal data may be transferred, for the purposes for which it is collected, to the United States of America (USA), which is a country outside the European Union. The transfer of personal data to organisations located in the USA will take place exclusively by virtue of the signing between Slowear and the non-EU recipient of the standard contractual clauses adopted or approved by the European Union Commission (Art. 46 (II) (c) and (d) of the Regulation) or otherwise to organisations listed in the Privacy Shield, a self-certification mechanism for companies established in the USA that intend to receive personal data from the European Union, in accordance with the (EU) Implementing Decision 2016/1250 adopted by the European Commission on 12 July 2016. To obtain a copy of this data, you can contact Slowear, as indicated in the "Rights of data subjects" paragraph below.

RIGHTS OF DATA SUBJECTS

You have the right (see Article 15 - 22 of the GDPR) to request our Company to access your personal data and to correct them if they are inaccurate, to delete them or limit their processing if deemed appropriate, as well as to obtain the portability of data provided by you only if it is subject to automated processing based on your consent or contractual terms. You also have the right to revoke your consent given for processing purposes that require such consent, without prejudice to the lawfulness of the processing carried out until the moment of revocation. You also have the right to file a complaint with the competent supervisory body, the "Supervisor" - Authority for the protection of personal data.
For more details, refer to the disclosures provided for particular services.

DATA SUBJECTS

The Data Controller of your personal data is Slowear S.p.A., which can be contacted at the following address: Via Della Fornace 15/17 - 30034 Mira - Venice, or by writing to the email address, privacy@slowear.com

Last updated: April 2020
This Policy is subject to change. It is therefore advisable to check this web page on a regular basis and to take into account the most up-to-date version of the information contained therein.